Conditions of Use

Welcome to Hugs Across The Cosmos. By accessing, browsing or purchasing from our website, you agree to these Conditions of Use. Please read them carefully before placing an order.

Product Information

We endeavour to ensure that all product descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

However, information may occasionally contain errors, omissions or inaccuracies. Product colours and appearance may also vary slightly due to photography, lighting, screen settings and, in the case of natural products such as crystals and gemstones, the unique characteristics of each individual piece.

Typographical, Pricing & Product Information Errors

In the event that a product is listed at an incorrect price or contains incorrect information due to a typographical error, website error, supplier error, or incorrect pricing or product information received from a supplier, Hugs Across The Cosmos reserves the right to correct the error.

Where permitted by law, we may refuse or cancel an affected order, including where an order confirmation has already been issued.

If payment has already been taken for an order that we subsequently cancel, the amount paid for the cancelled item or order will be refunded using the original payment method, where reasonably possible.

Nothing in this section is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

Receipt of an automated order confirmation or payment confirmation does not necessarily constitute our final acceptance of your order.

We reserve the right, subject to applicable Australian law, to accept or decline an order after it has been received. This may occur for reasons including product unavailability, suspected fraudulent activity, payment problems, incorrect product or pricing information, shipping restrictions, or other circumstances that reasonably prevent us from fulfilling the order.

If we decline or cancel an order after payment has been received, we will provide an appropriate refund.

Prices

All prices displayed on our website are subject to change without notice.

Price changes will not ordinarily affect orders that have already been accepted, except where there has been an obvious pricing or website error and to the extent permitted by law.

Any applicable shipping charges or other costs will be displayed during checkout before you complete your purchase.

Product Availability

Products are offered subject to availability. Although we endeavour to keep our website inventory accurate, an item may occasionally become unavailable after an order has been placed.

If we are unable to supply an ordered product, we may contact you to discuss available options or provide a refund for the unavailable item.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security or accessibility of the website or the ability of others to use it.

Content appearing on this website, including our original written material, branding, graphics and other original content, may not be copied, reproduced or commercially exploited without permission except where permitted by law.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing contained in these Conditions of Use is intended to exclude, restrict or modify any consumer guarantee, right, remedy or other protection available to you under applicable Australian law.

Where any provision of these Conditions of Use is inconsistent with a right that cannot legally be excluded or restricted, that right will prevail.

Changes to These Conditions

We may update these Conditions of Use from time to time to reflect changes to our website, products, business practices or legal obligations.

The version published on our website will be the current version and will apply from the date it is published.

Contact Us

If you have any questions regarding these Conditions of Use or an order placed with us, please contact Hugs Across The Cosmos through the contact details provided on our website.

Hugs Across The Cosmos
Australia

Last updated: October 2026